Terms and conditions

1. Provider, Customer and professional scope

TrucksOut is the brand under which Ronald Shqarri, a self-employed professional, VAT no. 04194250132, with registered office at Via Achille Grandi 9/D, 22063 Cantù (CO), Italia, provides the service described in these Terms (the “Provider”). For contractual communications, assistance and data-related requests: hello@trucksout.app.

The service is intended for businesses and professionals that purchase and use it for their economic or professional activity (the “Customer”). Anyone entering into the agreement on behalf of an organization declares that they are authorized to represent it. Administrators, dispatchers, drivers and other invited users operate within the limits of the permissions assigned by the Customer; inviting a user does not constitute an independent subscription.

The agreement includes these Terms and the special terms of the plan or order expressly accepted. Special terms prevail over incompatible general provisions; mandatory rules remain unaffected. The privacy notice describes personal data processing and does not constitute general consent to further processing.

2. Service and included features

TrucksOut is software as a service supporting the management of transport activities. The features of the activated plan may include orders, customers and addresses, trucks, drivers, planning, assignments, the driver application, attached documents, proof of delivery (POD) and operational statistics. Additional features, integrations and their limits are included only if enabled and described in the accepted offer.

The storage of attachments and operational proof of delivery do not amount to compliant digital preservation, a qualified electronic signature, eCMR or certification of document content. The mere availability of document features does not include the issuance of electronic invoices through SdI or other tax obligations, unless a specific service has been expressly activated.

Features announced as future features are not included in the subscription before they are actually activated. Use of the service requires compatible devices, connectivity and, for individual features that require them, device permissions. Device and connectivity costs are borne by the Customer.

3. Possible errors and the Customer's operational checks

TrucksOut supports the Customer's operational decisions. The software, calculations, estimates, alerts, maps and any automated suggestions may contain errors, omissions or out-of-date information. The Customer verifies important information and the suitability of results before using them and retains control over operational decisions.

The Customer and other persons legally required to do so remain responsible for checks regarding road circulation, road passability and restrictions, vehicle characteristics and load, authorizations, safety and driving, working and rest times. Software indications do not authorize breaches of laws or road signs and do not replace the tachograph, professional checks or obligations required by law.

Arrival estimates and planning proposals, where available, depend on the data entered and information available at the time of calculation. They do not guarantee compliance with a schedule, road passability or a journey's legal compliance. These verification obligations do not exclude the Provider's liability for acts or omissions attributable to it, under section 13.

4. Activation, prices, payment and renewal

The Customer expressly accepts the applicable terms when activating the service or through an order agreed with the Provider. Before joining, the selected plan, included features, fee, frequency, any promotional terms and these Terms must be available in a storable and reproducible form. Simply accessing this page does not constitute acceptance of the contractual terms.

Fees are expressed in euro; VAT and other taxes apply where due according to the Provider's tax regime and the order terms. The actual price, monthly or annual frequency and date of the first charge are those indicated and accepted during activation. Payments are processed through Stripe or another expressly agreed method. The Customer keeps its billing information and payment method up to date.

Unless different special terms apply, the subscription automatically renews for periods of the same duration as the selected one, charging the accepted fee, until cancelled. Cancellation may be made from the dashboard before renewal; if there are difficulties, the Customer may write to hello@trucksout.app. For periods already paid, access remains available until expiry, except where early termination with an annual refund is requested under section 5 or justified suspension occurs under section 7.

The annual early adopter offer at 299 euro is recurring. Those who maintain their annual subscription without interruption retain that price; a new activation after termination is subject to the terms offered at that time. For other plans, the expressly accepted prices and terms apply.

Any price changes at renewal must be communicated with at least 30 days' notice, stating their effective date and the possibility of avoiding renewal. Previously agreed guaranteed-price terms remain unaffected. Paid add-ons require activation and a price expressly accepted; their technical availability does not authorize further charges.

5. Early termination and refund of the annual plan

Simply cancelling renewal leaves the service active until the already paid annual expiry date. A Customer wishing to terminate the annual plan early and obtain the refund provided for in this section must request it at hello@trucksout.app, indicating the relevant company account and the intention to terminate the service. A communication that makes it possible to identify the account and that intention constitutes a complete request. A refund request is distinct from merely disabling renewal in the dashboard.

For the annual early adopter plan at 299 euro, service months that have begun as of the date the complete request is received are counted in full and recalculated at the full monthly price of 29 euro. The refund equals max(0 euro, 299 euro − 29 euro × service months begun). Months run from the start date of the paid annual period, according to the respective monthly recurrences, and do not necessarily coincide with calendar months. A month already begun is not calculated pro rata by days. The time taken by the Provider to handle the request does not increase the number of months counted.

In the event of early termination with a refund, access ends at the end of the last counted service month. The Provider informs the Customer of the number of months counted, the access end date and the refund amount. For example, if four service months have begun, the refund is 183 euro and access ends at the end of the fourth month. The request does not keep access available for the refunded remainder of the year. If the calculation produces a zero refund, access remains available until the paid expiry date, unless the Customer expressly requests earlier interruption.

The Provider checks the conditions and manually issues the refund through Stripe within 14 days of receiving the complete request, where a refund is due. Actual crediting to the original payment method also depends on the times of the payment network and issuer; if, after 14 days from confirmation that it has been issued, the Customer does not see the refund, it may contact hello@trucksout.app to check its status. The refund is not automatic merely because the cancellation button is used.

For different annual plans or special terms, the policy expressly accepted in the relevant order applies. Mandatory remedies and rights, including those arising from the Provider's breaches, remain unaffected. Tax documents relating to refunds are handled in accordance with applicable law.

6. Founder program and promotional period

The Founder program is reserved for the first 50 companies admitted under the published offer. It requires a payment method and allows use of the indicated plan without charges during the promotional period assigned to the account. The offer provides free access at least until 31 December 2026; any later expiry dates granted to the account remain valid and must be indicated during activation or in the confirmation communication.

The date of the first charge, the price and the frequency of the following paid plan must be communicated and accepted during activation. The Customer may cancel before the first charge from the dashboard or contact support if there are difficulties. During the promotional period, amounts that have not been charged are not refundable. Cancellation of the promotional account may result in termination of free access; the data-retrieval rights provided by section 10 remain unaffected.

7. Suspension, termination and discontinuation by the Provider

The Provider may suspend access to the extent necessary in the event of non-payment, a serious breach of these Terms, a concrete risk to service or data security, unlawful use or an order from a competent authority. Where possible and permitted, it communicates the reason and the actions necessary to restore the service. For remediable irregularities, before a non-urgent suspension it grants a reasonable period to remedy them, taking into account the seriousness of the breach and operational continuity.

Where there is an actual and urgent risk, serious unlawfulness or a legal obligation, suspension may be immediate and limited to the relevant features or accounts where technically possible. Communication may be limited or deferred if required by law or an authority. Once the cause has ceased, access is restored when the conditions for doing so are met.

Termination for breach is exercised in accordance with the law. The Provider may ordinarily discontinue the service on at least 60 days' notice, refunding the prepaid fee relating to the period not provided and ensuring the applicable data-retrieval process. Suspension or discontinuation measures do not authorize arbitrary deletion of data or exclude the Customer's remedies.

8. Account, permissions and security

The Customer provides truthful and up-to-date registration data and manages invited users and their permissions. Credentials are personal; they must be kept carefully and not shared between different people. The Customer promptly revokes access that is no longer needed and promptly reports suspected unauthorized access or incidents to hello@trucksout.app.

Each party is responsible for breaches and conduct attributable to it. The Customer does not automatically assume responsibility for every unauthorized access, regardless of the cause. The Provider's own security and data-protection obligations remain its responsibility; the Customer's obligations do not replace them.

9. Customer data, privacy, drivers and POD

The Customer retains rights in the data, orders and documents it enters, without prejudice to the rights of data subjects and third parties. It authorizes the Provider to carry out the technical operations necessary to provide the service, provide assistance and comply with legal obligations. This authorization does not include publication of company data, sale of personal data or their use to train generative models for independent purposes.

Customer content is made available to authorized users according to the service permissions. The Customer verifies that it may lawfully upload and share it. The availability of storage space does not transfer ownership of the content to the Provider and does not constitute its approval.

For operational personal data processed on the Customer's behalf, the Customer normally acts as controller and the Provider as processor. The processing must be governed by a binding agreement under Article 28 GDPR, with the necessary instructions and safeguards. The privacy notice alone and publication of these Terms do not replace that agreement or the obligations actually required. Processing carried out by the Provider for its own contractual, administrative or website-management purposes is described in the privacy notice.

The Customer determines lawful purposes, authorizations and appropriate retention periods and informs drivers, users and other data subjects. It complies with the safeguards required under employment law, including Article 4 of the Workers' Statute where applicable. An individual worker's consent does not replace any agreements or authorizations required by law.

Where provided for by the POD flow, the device position is acquired at the time of completing the delivery, together with the photo and operation data. This feature does not constitute continuous GPS monitoring. The Customer uses and shares this information only for lawful and relevant purposes; the presence of coordinates and times does not make the POD conclusive evidence or legal certification.

10. Data retrieval, export and deletion

The Customer may use the downloads and exports available in the service and may request at hello@trucksout.app the return of data or assistance in switching to another provider, transferring to its own ICT infrastructure or deletion at the end of the service. The request may also be made after ordinary access has ended; account suspension does not in itself exclude applicable data-retrieval rights.

In cases subject to Chapter VI of Regulation (EU) 2023/2854 (Data Act), the switching process includes exportable data and relevant digital assets, reasonable assistance and the information necessary for exit. Under the ordinary regime, the notice period to start switching does not exceed two months and the transitional period does not exceed 30 calendar days; the extensions and exceptions provided by the Regulation apply. The retrieval period following transition is at least 30 calendar days.

In the exit process governed by the Data Act, the contract is deemed terminated upon completion of switching or, where the Customer chooses deletion only, upon expiry of the applicable notice period; the Provider communicates termination to the Customer. During transition, the Provider gives the reasonable assistance due, maintains the continuity and security provided for by the contract and informs of known transfer risks. The Customer may exercise the extension options granted by the Regulation.

Exportable data include, insofar as they relate to the Customer and are processed in the service, master data, orders, planning and assignments, recorded hours, attached documents, POD photos and related metadata. Export does not transfer the source code, rights in the software or the Provider's trade secrets; exclusions may not be used to prevent a required switch. Data are provided in structured, commonly used and machine-readable formats where applicable, with attachments in the available formats.

For switching subject to the Data Act, until 11 January 2027 any permitted costs must be communicated before the contract and may not exceed those directly incurred for switching; in the absence of a previously communicated and accepted cost, no additional fee is due. From 12 January 2027, no fees apply to operations necessary for switching. Ordinary fees and the termination and refund terms provided by the contract remain distinct, within the limits of the law.

Once switching has been successfully completed and the applicable retrieval period, or any subsequent period agreed with the Customer, has expired, the Provider guarantees complete deletion, in accordance with the Data Act, of exportable data and digital assets generated by or directly relating to the Customer. Administrative documents that the Provider must retain for an independent legal obligation remain distinct: such retention does not authorize indiscriminate retention of exportable operational data. In other cases, lawful return or deletion instructions and the data-processing agreement apply. Backups must be included in the required deletion procedure; the account-closure command alone is not presented as immediate deletion of every copy.

11. Lawful use, prohibited goods and activities

The Customer uses TrucksOut for lawful purposes and is responsible for the transport activities it organizes or carries out, the lawfulness of goods and operations, required authorizations and the truthfulness of the data and documents entered. The Provider makes IT tools available and, for that reason alone, does not assume the role of carrier, freight forwarder, principal or organizer of the Customer's operations.

The service may not be used for fraud, unlawful transport or operations, document forgery, concealment of criminal activity, infringement of third-party rights, unlawful processing of personal data, dissemination of harmful software or attempts to compromise service security. Recording an order in the TMS does not constitute approval, certification or a guarantee of its lawfulness.

The Customer remains responsible for its own conduct and that of persons for whom it must answer by law. The Provider does not assume responsibility for the Customer's activities merely because they are managed through TrucksOut. Liability for the Provider's own acts and omissions, any participation in the unlawful act, and obligations arising from the law or orders of an authority remain unaffected.

Reports of unlawful use may be sent to hello@trucksout.app with sufficient information to identify the matter. The Provider assesses reports and may take the proportionate measures under section 7 and cooperate with authorities in cases provided by law. No prior review of the lawfulness of every order, document or transport is promised.

12. Licence and intellectual property

For the term of the agreement and within the limits of the activated plan, the Provider grants the Customer a non-exclusive licence to access and use the service for its own organization and authorized users. The software and Provider content remain the property of the Provider or the respective licensors; third-party components retain their own licences.

Reselling or granting the service to third parties without agreement, unauthorized copying of the software, circumvention of access controls and other uses infringing the Provider's or third parties' rights are prohibited, without prejudice to uses permitted by mandatory rules. These prohibitions do not prevent ordinary downloads, use of Customer documents or authorized exports.

Reports concerning alleged copyright infringements must be sent to hello@trucksout.app, identifying the content, the right claimed and the reporter's contact details.

13. Provider performance and liability

The Provider performs its obligations with the care required by the nature of the service and is liable for breaches and damage attributable to it in accordance with the law. The indications concerning possible errors and Customer checks describe the limits of the software and do not constitute a general exclusion of the Provider's liability.

Damage caused exclusively by inaccurate data supplied by the Customer, uses contrary to instructions or these Terms, or unlawful activities of the Customer or its users is not attributable to the Provider, provided that the Provider did not contribute to it. Legal rules on causation, proof of damage and the injured party's contribution remain applicable.

Liability for wilful misconduct and gross negligence, any other mandatory liability, and the Provider's own obligations concerning personal data protection remain unaffected. These Terms do not limit data subjects' rights or the powers of competent authorities.

Support can be contacted at hello@trucksout.app. Maintenance, updates and incidents may affect availability; the Provider endeavors to limit their effects and communicate significant interruptions where possible. Any service levels, guaranteed response times or compensation require a specific written agreement. Dependencies on technical providers do not eliminate the responsibilities that remain the Provider's by law.

14. Confidentiality and third-party services

Each party protects the other's confidential information and uses it only to perform the agreement or comply with legal obligations. This includes non-public information about customers, rates, orders, documents, organization, technologies and business activities. Access is limited to persons who need it and are subject to appropriate confidentiality obligations.

Information that is already lawfully public or known, lawfully received from third parties or independently developed is not confidential. Disclosures required by law or an authority are limited to what is necessary, with notice to the other party where permitted. The obligations remain effective for as long as the information retains its confidential nature.

Simple links to external websites do not constitute approval of their content. For integrated technical services, their respective roles and agreements apply, without prejudice to the Provider's obligations to the Customer. Any request for an additional device permission must relate to the relevant feature.

15. Third-party claims attributable to the Customer

To the extent permitted by law, the Customer indemnifies the Provider against well-founded third-party claims, and related reasonable and documented costs, to the extent they arise from unlawful activities, infringements of rights or other breaches attributable to the Customer or persons for whom it must answer. The indemnity does not concern acts and omissions attributable to the Provider and does not transfer penalties or liabilities that the law places personally on the Provider.

The Provider promptly informs the Customer of the claim where permitted, allows reasonable participation in the defense and takes measures to contain the damage. Neither party may enter into, at the other party's expense, a settlement, acknowledgement of liability or commitment without its written consent.

16. Applicable law and disputes

The agreement is governed by Italian law, without prejudice to applicable mandatory rules. The parties may seek an amicable solution by writing to the contractual contact details; this attempt does not prevent recourse to a court, urgent measures or exercise of rights within statutory time limits.

Ordinary rules on the jurisdiction of the judicial authority apply to disputes. No mandatory arbitration or prior waiver of class actions or remedies recognized by law is provided for.

17. Versions, amendments and communications

This version is published on 2 November 2026. For each agreement, the validly accepted version is relevant, together with the applicable special terms. Replacing the text on the website does not, by itself, prove acceptance of new terms by existing customers and does not retroactively amend rights already accrued.

Material amendments proposed by the Provider are communicated with at least 30 days' notice, except for measures required by law or necessary for urgent risks. Where they require new acceptance, including specific acceptance of the relevant clauses, the Provider must obtain it through appropriate means. The Customer may avoid renewal or exercise remedies provided by law in the event of unaccepted amendments; paid periods and guaranteed-price commitments remain unaffected.

Communications concerning the agreement are sent to the account address or another agreed contact detail. The Customer keeps these contact details up to date. These Terms do not create an agency, partnership, representation or employment relationship between the parties. The possible invalidity of a provision does not prejudice the others where the agreement may be preserved under the law; failure to contest a breach does not constitute waiver of rights.

18. Specific approval of the relevant clauses

Clauses requiring it under Articles 1341 and 1342 of the Italian Civil Code must be specifically approved in writing, including through an appropriate electronic procedure. In particular, the provisions of section 4 on automatic renewal and section 7 on the Provider's powers of suspension and discontinuation, as well as any other provision for which the law requires such approval, must be separately highlighted.

This reference does not replace the Customer's separate expression of intention or prove that a specific approval has already been obtained. The joining process must make it possible to identify the joining party and the content of the accepted version.